Quality Tutoring Services Tutoring Policies

OFFICE HOURS:
Our office business hours are Monday thru Friday, 8:30 am to 5:30 pm. Our instructors are available upon scheduling seven days a week from 8:30am-9pm, depending on the tutor's availability. The latest a tutoring session can be held 9:00 pm. If needed later than 9:00 pm, an extra charge will be applied and is based upon the instructor’s availability and willingness.
SCHEDULING:

• All initial scheduling is conducted through the office.
• Once you have been matched with an instructor, any subsequent scheduling is handled directly between you and the instructor.
• If you are unable to reach your instructor for any reason, please call the office so that we may assist you in contacting them.
• We believe that consistency in tutoring is one of the main factors that determine how effective we can be with your student. Therefore, we do require a fixed weekly schedule.

PRICING:

• Prices vary by grade level, for exact pricing, please give us a call at (714) 991- 3838.
• All tutoring sessions must be at least one hour in length. If you do not use the full first hour, you will still be charged for the entire hour. Any tutoring time beyond one hour will be charged at pro-rated amount in 15-minute increments.

BILLING/PAYMENT:

• You have the option to prepay weekly, biweekly, or monthly. Depending on your prepaid method, you will receive an invoice from QTS on a weekly, biweekly, or monthly basis. The invoice must be paid before your tutoring sessions take place.
• We accept cash (drop off only), check (drop off or mail), Venmo, Zelle, and PayPal. 
• Quality Tutoring Services accepts all major credit cards.
• Quality Tutoring Services will charge $25 for any returned checks.
• All checks are made payable to Quality Tutoring Services or QTS and mailed to 1319 S. Euclid St. Suite A, Anaheim, CA 92802.
• A billing statement will be e-mailed to the client after payment has been received and processed.
• All clients are required to keep a current, valid credit card on file at all times in order to receive or continue receiving services.
• All payments for services in the billing cycle will be charged to the client’s credit card at the end of each billing cycle with an additional convenience fee, unless other form of payment is received.
• Clients whose checks are not received within 15 days of the invoiced billing date and are not on a payment plan will automatically have the outstanding balance charged to their credit card.
• Should payment become delinquent, Quality Tutoring Services may bring action to collect the debt and client will be liable for any and all costs of collection, including, but not limited to attorneys fees and costs.

CANCELLATION/ NO SHOW:

• In order to cancel / reschedule a session, you must contact your instructor or the office at six hours prior to the scheduled session time. If you do not adhere to this deadline, you are responsible for the cost of the entire time of the scheduled session, capped at one hour.
• If the tutor arrives, (Zoom) calls at the scheduled time of session and tutor is having difficulty contacting or nobody is present at the location. The session will result in a "no- show" and client is financially responsible to pay for the entire duration of the session, capped at 2 hours.